Your Justbit account lives at the operator's own site, and only the operator can restore, verify or unblock it. This page walks you through the sign-in route, what to do when it fails, and where to find help.
How to sign in at Justbit
- Open the operator's own site in your browser.
- Look for the sign-in button and click it.
- Enter the email address you used when registering.
- Enter your password.
- Click to confirm and you'll reach your account dashboard.
No account yet? Registration happens at the operator too—click the sign-up button and follow the prompts.
When sign-in fails
A handful of things can stop you getting in. Here's what to check:
- Wrong credentials: Double-check the email and password. Caps lock on your keyboard will break a password even when it looks right.
- Unverified account: Justbit requires identity documents before funds can be withdrawn, and verification may also be prompted on suspicion of fraud or breach of house rules. Check your inbox for a verification request.
- Self-exclusion in force: If you set a cooling-off period or self-exclusion, the account stays locked until the deadline passes. Contact support if you're unsure when it ends.
- Regional restriction: The operator blocks access from certain countries, including the US and France. Using a VPN to bypass this will result in denied access and potential forfeiture of funds.
- Browser session problem: Clear your cookies and cache, or try a different browser.
Resetting a password the safe way
Forgotten your password? The operator can send a reset link to the email address you registered with. Click the password-recovery option on the sign-in screen, enter your email, and check your inbox. The link arrives within a few minutes.
If you no longer have access to that email account, contact the operator's support team directly. You'll need to confirm your identity—have your full name, date of birth and any recent transaction details to hand.
Signing in from a phone
Justbit runs in a mobile browser—open the operator's site, tap the sign-in button, and use the same email and password you created on desktop. The operator also offers a dedicated mobile application for both iOS and Android devices, allowing you to download an APK or add a web app directly to your home screen for optimised mobile play.
Holds, checks and self-exclusion
An account may be restricted for several reasons. Here's what triggers a hold and what happens next:
| Cause | What happens |
|---|---|
| Verification pending | Account access continues, but withdrawals are frozen until documents are approved. Standard verification takes less than 24 hours. |
| Bonus abuse or rule breach | The operator may void bonuses, forfeit winnings, or close the account. Stacking rewards, exceeding the 5 C$ maximum bet per round, or providing falsified paperwork all fall under this. |
| Self-exclusion | Access is blocked for the period you chose—24 hours up to 12 months or permanent exclusion. This cannot be reversed early. |
| Inactivity | Accounts left dormant for an extended period may be suspended. Contact support to reactivate. |
Where support is
Problems signing in? Reach the operator's support team through live chat or email, available 24/7. Have your registration email address, the exact error message you're seeing, and when the problem started—those details speed things up.
This portal cannot access, restore or unblock accounts. For anything account-specific, the operator's own channels are the only route.
Keeping access safe
Sign in only at the operator's own address—type it yourself or use a bookmark. Never follow a link in an email or a message, even when it looks legitimate. Use a password you don't use anywhere else, and sign out when you're done on a shared device.
The platform supports two-factor authentication to enhance account security, and explicitly requires it to be active for any withdrawals exceeding the C$ 1,000 limit. Turn it on in your account settings if it's available.
Gambling should be entertainment, not a chore. You must be 18 or over (18+) to hold an account. If gambling ever stops feeling like fun, free confidential support is available through BeGambleAware, GamCare (National Gambling Helpline: 0808 8020 133, free, 24/7), and GamStop for free national self-exclusion. For parental controls on shared devices, software such as Net Nanny or Qustodio can block access.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.