Write to the justbitgokken.nl editorial team
Questions about the content on this site – whether it's something we've covered on Justbit or a suggestion for what you'd like to see next – are welcome at [email protected]. We aim to reply within 48 hours during the working week. This inbox is for editorial queries, feedback on the review material, and general questions about how we put these pages together.
Questions about your Justbit account
We run an independent information portal. That means we have no access to player accounts, no visibility into deposits or withdrawals, and no ability to troubleshoot technical issues with the platform itself. If your question is about registering, claiming a bonus, verifying your identity, processing a payout, or anything that involves your account with the operator, you'll need to contact the operator's own support team directly.
The platform offers 24/7 live chat and email support in eight languages, including English. You'll find those channels once you're logged in – live chat typically appears in the bottom-right corner of the screen, and the email option sits in the account or help section. The operator's team can see your account history, your transaction records, and the specific details needed to resolve whatever's come up.
Why this distinction matters
The separation isn't about passing the buck – it's about making sure you reach someone who can actually help. The operator holds your data and controls the systems behind deposits, games, and withdrawals. We hold opinions, research notes, and the ability to explain how those systems work in plain English. Routing account queries to us wastes your time and ours; routing editorial questions to the operator's helpdesk wastes theirs. Knowing which inbox does what gets you an answer faster.
Responsible gambling resources in the UK
If gambling has stopped being entertainment and started feeling like a problem, you're not the first person to notice and you don't have to work it out alone. GamCare runs the National Gambling Helpline on 0808 8020 133 – free, confidential, and available 24 hours a day at gamcare.org.uk. BeGambleAware (begambleaware.org) offers online chat, email support, and a library of self-assessment tools that don't require you to speak to anyone if you'd rather not.
If you want to block access to gambling sites across every device you own, Gamban (gamban.com) and BetBlocker (betblocker.org) both work across desktop and mobile. BetBlocker is free; Gamban charges a subscription but covers a wider range of platforms. For a formal break, GamStop (gamstop.co.uk) lets you self-exclude from every site licensed by the UK Gambling Commission for six months, one year, or five years. Access is restricted to those aged 18+.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.